Contact Us
We’re here to help.
Whether you have a question about your order, shipping, returns, product information, or anything else, please feel free to contact our customer support team.
Email Support
Email: sales@yuzxcn.com
We typically respond within 1–2 business days, Monday through Friday.
To help us assist you more quickly, please include your order number and the email address used when placing your order.
Order Support
For questions about an existing order, please include:
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Your order number
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Your full name
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The email address used for the order
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A brief description of your question or issue
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Relevant photos or videos, if applicable
Shipping and Delivery
For delivery questions, please provide your order number and tracking number, if available.
Please note that international delivery times may vary due to customs processing, local carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
Returns and Refunds
Before returning any product, please contact us at sales@yuzxcn.com for assistance.
Please do not send products back without contacting our customer support team first, as unauthorized returns may not be accepted.
For more information, please review our Refund and Return Policy.
Product Questions
Need help choosing a product or understanding how it works?
Send us the product name or product page link, along with your question, and our team will be happy to assist you.
Contact Form
You may also contact us using the form below.
Name
Email Address
Order Number — Optional
Subject
Message
By submitting the contact form, you agree that we may use the information provided to respond to your inquiry.
Customer Support Hours
Monday–Friday
Messages received on weekends or public holidays will be answered on the next available business day.
Thank you for visiting our store. We appreciate your business and look forward to assisting you.