GLOBAL SHOPPING POLICY

Last Updated: July 17, 2026

Thank you for shopping with Yuzx.

This Global Shopping Policy applies to purchases made through www.yuzxcn.com and orders shipped to destinations supported by our website.

By placing an order through our website, you confirm that you have reviewed and agreed to this Shopping Policy, our Privacy Policy and our Terms of Service.

Nothing in this policy excludes, limits or replaces any consumer right that cannot legally be waived. If the mandatory consumer laws of your country or region provide greater protection than this policy, those mandatory laws will apply.

1. Products

Yuzx offers portable personal cooling products and related accessories, including:

• Rechargeable handheld fans;

• Turbo handheld fans;

• Semiconductor cooling plate fans;

• Wearable waist fans;

• Clip-on fans;

• Portable neck fans; and

• Related charging cables, straps and accessories.

Products must be used, charged and stored according to the instructions provided with the product.

2. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the product. Inventory may change before your payment and order are fully processed.

If a product becomes unavailable after you place an order, we may:

• Inform you of the estimated restock date;

• Offer an alternative product with your approval;

• Cancel and refund the unavailable item; or

• Cancel and refund the affected order.

We will not replace an ordered product with a materially different product without your consent.

3. Product Information

We make reasonable efforts to ensure that product information is accurate, including:

• Product descriptions;

• Specifications;

• Dimensions;

• Battery capacity;

• Estimated operating time;

• Product images;

• Available colors;

• Included accessories; and

• Usage instructions.

Actual product colors may vary slightly because of screen settings, lighting, photography and manufacturing batches.

Battery life, airflow, cooling performance and operating time may vary depending on:

• Selected fan speed;

• Whether the cooling plate or additional functions are activated;

• Ambient temperature;

• Charging conditions;

• Battery age;

• Frequency of use; and

• Individual operating conditions.

Terms such as “approximately,” “up to,” “estimated,” “instant cooling” or similar performance descriptions do not guarantee identical results in every environment.

We may make minor product improvements or packaging changes that do not materially reduce the product’s primary function.

4. Prices and Currency

Product prices are displayed in the currency selected on our website or automatically determined based on your location.

The final currency and amount charged will be displayed at checkout before you complete payment.

Currency conversions shown on the website may be estimates. Your bank, card issuer or payment provider may apply a different exchange rate.

Your payment provider may also charge:

• Foreign transaction fees;

• Currency conversion fees;

• International payment fees; or

• Other financial service fees.

These third-party charges are not collected or controlled by Yuzx.

Prices and promotions may change without notice. Price changes do not normally apply retroactively to orders that have already been completed.

5. Taxes, Duties and Import Charges

Depending on the delivery destination, your order may be subject to:

• Sales tax;

• Value-added tax;

• Goods and services tax;

• Customs duties;

• Import taxes;

• Customs clearance fees;

• Brokerage charges;

• Carrier handling fees; or

• Other government charges.

If taxes, duties or import charges are collected by Yuzx during checkout, the applicable amount will be displayed before payment.

Unless the checkout page specifically states that duties and taxes are included, the recipient is responsible for any charges collected by customs authorities, government agencies, postal services or delivery carriers.

Yuzx does not control local customs assessments and cannot guarantee the amount of any import charge.

Customers are responsible for checking the import requirements of their destination before placing an order.

Refusing to pay valid customs duties, taxes or clearance charges does not qualify the order for a refund.

6. Payment

We accept the payment methods displayed during checkout, which may include:

• Major credit cards;

• Debit cards;

• PayPal;

• Shop Pay; and

• Other supported local payment methods.

Payment must be successfully authorized before an order can be processed.

Your bank or payment provider may temporarily place an authorization hold on your account. The release time for an authorization hold is determined by the relevant financial institution.

We will never request your complete payment-card number by email.

If payment authorization fails, the order may not be completed.

7. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please check that the following information is correct:

• Customer name;

• Email address;

• Product and quantity;

• Product color or variant;

• Shipping address; and

• Telephone number, where required.

An order confirmation means that we have received your order. It does not necessarily mean that the order has been accepted, processed or shipped.

If you do not receive an order confirmation, check your spam or junk folder before contacting customer support.

8. Order Acceptance

We reserve the right to cancel, reject or limit an order when reasonably necessary because of:

• Product unavailability;

• A material pricing error;

• A material product-description error;

• Payment authorization failure;

• An incomplete or undeliverable address;

• Suspected fraud or unauthorized payment;

• Unusually large quantities suggesting unauthorized resale;

• Shipping restrictions;

• Import or export restrictions;

• Legal or regulatory requirements; or

• Circumstances outside our reasonable control.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

9. Order Changes and Cancellations

Please review your order carefully before completing payment.

To request an order change or cancellation, contact:

sales@yuzxcn.com

Please include your order number and clearly describe the requested change.

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after order processing has begun.

Once an order has been packed, transferred to a fulfillment provider or shipped, it may no longer be possible to:

• Change the shipping address;

• Change the product or variant;

• Add or remove items;

• Combine separate orders; or

• Cancel the shipment.

After shipment, an eligible product may only be returned in accordance with this policy and applicable consumer law.

10. International Shipping Availability

We ship to many international destinations.

However, delivery may not be available to every:

• Country;

• Territory;

• Island;

• Remote area;

• Military address;

• Post office box; or

• Restricted location.

The destinations available during checkout represent our current supported shipping regions.

We may be unable to ship an order because of:

• Carrier restrictions;

• Lithium-battery transportation restrictions;

• Import restrictions;

• Trade restrictions or sanctions;

• Local laws;

• Address limitations;

• Service interruptions; or

• Safety requirements.

If we cannot ship to the address provided, we may contact you for an alternative address or cancel and refund the affected order.

11. Shipping Costs

The shipping cost applicable to your order will be displayed during checkout.

Free standard shipping may be available for eligible destinations when clearly stated on the website or during checkout.

Expedited delivery, remote-area delivery or optional delivery services may require an additional fee.

Free-shipping promotions:

• Apply only to eligible destinations;

• May exclude remote regions;

• Cannot be exchanged for cash;

• Cannot be converted into another discount; and

• May be modified or discontinued for future orders.

12. Order Processing Time

Most orders are processed within 1–3 business days after successful payment authorization.

Business days generally exclude:

• Saturdays;

• Sundays;

• Public holidays; and

• Announced warehouse closures.

Processing may take longer during:

• Major promotions;

• Product launches;

• Public holidays;

• Severe weather;

• Inventory verification;

• Address verification;

• Payment review; or

• Periods of unusually high order volume.

Processing time is separate from shipping transit time.

13. Estimated International Delivery Time

Most international orders are estimated to arrive within 7–20 business days after shipment.

Orders delivered to remote areas or destinations requiring additional customs processing may take approximately 10–30 business days.

Delivery estimates are not guaranteed delivery dates.

Delivery may be affected by:

• Customs inspections;

• Import processing;

• Public holidays;

• Severe weather;

• Carrier disruptions;

• Flight availability;

• Local postal delays;

• Incomplete delivery information;

• Security inspections; or

• Circumstances outside our reasonable control.

The delivery estimate shown during checkout or in your order confirmation should be treated as the primary estimate for your specific order.

14. Shipping Delays

If we become aware that an order cannot be shipped within the timeframe communicated at checkout or in the order confirmation, we will provide an updated estimate where reasonably possible.

Where required by applicable law, customers may be offered the choice to:

• Accept the revised shipping date; or

• Cancel the unshipped portion of the order for a refund.

Customs clearance and carrier transit delays that occur after shipment may be outside our direct control.

We will provide reasonable assistance when tracking information indicates an unusual delay, but we cannot guarantee delivery by a specific date unless expressly agreed in writing.

15. Tracking Information

Tracking information will normally be emailed after your order has shipped.

Tracking may take 2–5 business days to display its first movement after a shipping label is created.

Some international shipping services may provide limited tracking information until the package:

• Arrives in the destination country;

• Clears customs; or

• Is transferred to a local delivery provider.

Orders containing multiple products may be divided into separate shipments.

Separate packages may:

• Have different tracking numbers;

• Be delivered by different carriers; and

• Arrive on different dates.

16. Customs Clearance

International orders may be inspected, delayed or held by customs authorities.

The recipient may be required to provide:

• Identification;

• A telephone number;

• Proof of purchase;

• Tax information;

• Import documentation;

• A customs declaration; or

• Payment of applicable duties and fees.

Customers are responsible for responding promptly to legitimate requests from customs authorities or delivery carriers.

Yuzx is not responsible for delays, returns or additional costs caused by the customer’s failure to provide required customs information or payment.

17. Customer Responsibility for Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

• Recipient name;

• Street address;

• Building or unit number;

• City;

• State, province or region;

• Postal or ZIP code;

• Country; and

• Valid telephone number where required.

Contact us immediately at sales@yuzxcn.com if you notice an error.

We cannot guarantee that an address can be changed after order processing has begun.

If the customer provides an incorrect or incomplete address, Yuzx is not responsible for:

• Delivery delays;

• Failed delivery;

• Misdelivery caused by the incorrect information;

• Package return;

• Package disposal by a carrier; or

• Additional carrier fees.

18. Failed Delivery Due to Customer Information

If a package is returned or cannot be delivered because of:

• An incorrect address;

• An incomplete address;

• An invalid telephone number;

• An unavailable recipient;

• Repeated unsuccessful delivery attempts;

• Failure to collect the package; or

• Other information supplied by the customer,

the customer may be responsible for:

• Original shipping costs;

• Return shipping costs;

• Reshipping costs;

• Carrier handling fees;

• Storage fees;

• Customs charges; and

• Other non-recoverable costs.

A refund or free replacement is not guaranteed.

Where permitted by law, any non-recoverable costs may be deducted from a refund that we are legally required or voluntarily agree to provide.

19. Refused, Unclaimed or Customs-Failed Packages

A package may be returned, abandoned or disposed of by a carrier because:

• The recipient refuses delivery;

• The recipient does not pay applicable import duties, taxes or clearance charges;

• The recipient does not provide required customs documentation;

• The package is not collected within the carrier’s collection period;

• Delivery fails repeatedly because of recipient unavailability;

• The delivery address is incorrect or incomplete;

• The carrier cannot contact the recipient; or

• The product is restricted by local import rules.

Except where the product is confirmed to be defective, Yuzx supplied the wrong product, or mandatory law requires otherwise, orders refused, unclaimed or returned because the customer failed to complete customs clearance are not eligible for a refund, free replacement or shipping reimbursement.

The customer is responsible for all resulting costs, including:

• Original shipping costs;

• Return shipping costs;

• Storage charges;

• Customs duties;

• Import taxes;

• Customs clearance charges;

• Carrier handling fees; and

• Other non-recoverable expenses.

Customers must not refuse delivery as a method of requesting a standard return.

To request a cancellation or return, contact sales@yuzxcn.com before refusing or returning the package.

If applicable law requires a refund, the refund will only be considered after the returned product has reached the designated return facility and passed inspection.

Any amount that may legally be deducted, including shipping, customs, carrier and product-value-loss costs, may be deducted from the refund.

20. Orders Marked as Delivered

Customers are responsible for providing a complete, accurate and secure delivery address.

An order is generally considered successfully delivered when the carrier’s tracking information confirms delivery to:

• The shipping address entered during checkout;

• A mailbox or parcel locker associated with that address;

• A building reception desk;

• A mailroom;

• A property manager;

• A designated collection point; or

• Another location authorized by the customer or carrier.

Except where there is verified evidence of carrier misdelivery, loss before delivery, seller error or a mandatory legal requirement, orders marked as delivered to the designated address are not eligible for a refund, free replacement or compensation.

Yuzx is not automatically responsible for a package that is:

• Stolen after confirmed delivery;

• Collected by another household member;

• Collected by a neighbor, receptionist or building employee;

• Removed from an unsecured delivery location;

• Misplaced after delivery; or

• Delivered according to instructions provided by the customer.

21. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it:

1. Check the front door, mailbox, garage, side door and other safe delivery locations.

2. Ask household members, neighbors, reception staff, mailroom staff or property management.

3. Contact the local delivery carrier using the tracking number.

4. Allow up to two additional business days in case the carrier scanned the package before physical delivery.

5. Contact us within seven calendar days of the delivery scan if the package remains missing.

When contacting us, provide:

• Order number;

• Recipient name;

• Complete shipping address;

• Tracking number;

• Carrier investigation reference; and

• Any written confirmation from the carrier.

We may assist with a carrier investigation, but assistance does not guarantee a refund or replacement.

Claims involving suspected theft may require:

• A carrier investigation;

• A written customer statement;

• Building security records;

• A police report; or

• Other reasonable supporting documentation.

22. Lost Packages Before Delivery

Contact us if:

• Tracking has not updated for an unusually long period;

• The estimated delivery period has passed; or

• The carrier indicates that the package may be lost.

A carrier investigation may be required before a shipment can be classified as lost.

If the carrier confirms that the package was lost before delivery, we may offer:

• A replacement shipment; or

• A refund to the original payment method.

The available resolution may depend on:

• Product availability;

• Delivery destination;

• Carrier findings;

• Evidence provided; and

• Applicable law.

A package marked as successfully delivered is not treated as lost in transit unless the carrier confirms a delivery error.

23. Voluntary 15-Day Return Policy

In addition to any mandatory consumer rights, Yuzx provides a voluntary 15-day return policy for eligible products.

A return request must be submitted within 15 calendar days after the carrier marks the product as delivered.

Return requests must be sent to:

sales@yuzxcn.com

The email must include:

• Customer name;

• Order number;

• Product being returned;

• Reason for the return;

• Current condition of the product; and

• Photos or video if the product is damaged, defective or incorrect.

Submitting a return request does not automatically mean that the return has been approved.

Do not send a product back until you receive return instructions and the designated return address from customer support.

24. Return Eligibility

To qualify under our voluntary 15-day return policy, the product must generally:

• Be unused or in original or like-new condition;

• Be free from visible wear, stains or customer-caused damage;

• Not have been disassembled, modified or repaired;

• Include all original accessories and components;

• Include charging cables, straps, manuals and included items;

• Be returned in its original packaging when reasonably possible; and

• Be accompanied by valid proof of purchase.

Customers may open and reasonably inspect a product.

However, the product must not be used beyond what is reasonably necessary to confirm its nature, basic function and condition.

Products showing substantial use, contamination, damage, modification, missing components or reduced value may:

• Be refused;

• Receive a reduced refund where legally permitted; or

• Be returned to the customer at the customer’s expense.

25. Return Authorization

All returns require prior authorization.

To request authorization, email:

sales@yuzxcn.com

If the return is approved, we will provide:

• Return instructions;

• The designated return address;

• Any required return reference information; and

• Applicable shipping instructions.

Do not return a product to the address printed on the original shipping package unless customer support specifically instructs you to do so.

Packages returned without authorization may be:

• Refused;

• Delayed;

• Returned to the sender; or

• Ineligible for a refund.

Yuzx is not responsible for products sent to an incorrect or unauthorized return address.

26. Change-of-Mind Returns

For eligible returns caused by:

• Personal preference;

• Accidental ordering;

• Ordering the wrong product or color;

• No longer needing the product; or

• A change of mind,

the customer is responsible for:

• Return shipping costs;

• Shipping insurance where desired;

• Customs documentation;

• Any return duties or taxes; and

• The risk of loss or damage until the return reaches the designated facility.

The following costs are not normally refundable:

• Original shipping costs;

• Expedited shipping costs;

• Return shipping costs;

• Foreign transaction fees;

• Currency conversion fees;

• Customs duties;

• Import taxes;

• Brokerage charges; and

• Third-party handling fees.

We recommend using a trackable shipping service.

We do not charge a standard restocking fee for a return that fully complies with this policy.

27. Damaged, Defective or Incorrect Products

Please inspect your product promptly after delivery.

If your product arrives:

• Damaged;

• Defective;

• Incomplete;

• Significantly different from its description; or

• Different from what you ordered,

contact sales@yuzxcn.com as soon as reasonably possible, preferably within seven calendar days of delivery.

Please provide clear photos or video showing:

• The product;

• The reported problem;

• The packaging;

• The shipping label; and

• Any damaged or missing accessories.

Do not dispose of the product or packaging until we confirm that it is no longer required for inspection or a carrier claim.

Depending on the circumstances and applicable law, we may provide:

• Troubleshooting assistance;

• Replacement parts;

• Repair;

• Replacement;

• A return arrangement;

• Partial refund; or

• Full refund.

When Yuzx confirms that it supplied a damaged, defective or incorrect product, we will cover reasonable return shipping costs when a return is required.

The seven-day notification request does not limit any longer mandatory right that applies under local consumer law.

28. Non-Returnable Products

The following products are generally not eligible for return under our voluntary return policy unless they are defective, damaged, incorrectly supplied or otherwise protected by mandatory law:

• Gift cards;

• Free promotional gifts;

• Products marked “Final Sale” or “Non-Returnable” before purchase;

• Products damaged through misuse or accidents;

• Products exposed to liquids through improper use;

• Products altered or repaired without authorization;

• Products with missing components caused after delivery;

• Products returned outside the applicable return period;

• Products purchased from unauthorized third-party sellers; and

• Products returned to an unauthorized address.

Any final-sale restriction will be clearly displayed before purchase.

29. Exchanges

We do not normally process direct exchanges.

To obtain a different:

• Product;

• Model;

• Color; or

• Variant,

you should request a return for the eligible original product and place a new order.

If Yuzx sent the wrong product, contact sales@yuzxcn.com before placing another order.

30. Return Inspection

Returned products are normally inspected within 3–5 business days after arriving at the designated return facility.

We may contact you if:

• The returned product does not match the approved return;

• Accessories or components are missing;

• The product shows unreported damage;

• The product shows excessive use;

• The package contains a different item; or

• Additional information is required.

Where permitted by law, a refund may be reduced to reflect:

• Missing components;

• Customer-caused damage;

• Excessive use;

• Contamination;

• Packaging damage beyond normal opening; or

• Other documented loss in product value.

If the return does not meet the policy requirements, we may refuse the return or return the product to the customer at the customer’s expense.

31. Refund Processing

After an eligible return is received, inspected and approved, we normally issue the refund to the original payment method within 5 business days.

Banks, card issuers and payment providers may require an additional 5–10 business days to display the refund.

Depending on the return reason and applicable law, the refund may include:

• The eligible product price;

• Taxes collected directly by Yuzx; and

• Standard outbound delivery costs where legally required.

The following are generally not refundable unless required by law:

• Expedited shipping upgrades;

• Original shipping for voluntary change-of-mind returns;

• Return shipping;

• Foreign transaction fees;

• Currency conversion fees;

• Customs duties paid directly to government authorities;

• Import taxes paid directly to government authorities;

• Brokerage fees;

• Carrier handling charges; and

• Other third-party fees not collected by Yuzx.

Refunds are issued in the original transaction currency.

Yuzx is not responsible for differences caused by exchange-rate changes between the purchase date and refund date.

32. Missing Refunds

If an approved refund has not appeared:

1. Check the original payment account.

2. Contact your bank, card issuer or payment provider.

3. Allow the provider’s stated processing period to pass.

4. Contact sales@yuzxcn.com with your order number.

We will confirm whether the refund was issued and provide available transaction information.

33. Limited Product Warranty

Unless otherwise stated on the product page, Yuzx portable fans include a 12-month limited warranty beginning on the original delivery date.

The limited warranty covers verified manufacturing defects that affect the product’s normal operation.

The warranty does not normally cover:

• Ordinary cosmetic wear;

• Scratches or discoloration from normal use;

• Normal reduction in rechargeable battery capacity;

• Damage caused by drops, impact or crushing;

• Liquid or moisture damage;

• Fire or excessive heat exposure;

• Use of incompatible chargers or power supplies;

• Failure to follow the product instructions;

• Unauthorized disassembly or modification;

• Unauthorized repair;

• Improper storage;

• Commercial use outside the intended purpose; or

• Products purchased from unauthorized sellers.

Valid proof of purchase is required.

For an approved warranty claim, Yuzx may:

• Provide troubleshooting;

• Supply replacement parts;

• Repair the product;

• Replace it with the same model;

• Provide a reasonably comparable replacement; or

• Issue an appropriate refund.

The available remedy may depend on:

• Product availability;

• Defect severity;

• Purchase date;

• Evidence provided; and

• Applicable consumer law.

This limited warranty is an additional commercial benefit and does not replace mandatory consumer guarantees.

34. Product and Battery Safety

Rechargeable fans must be used, charged and stored according to the supplied instructions.

Do not:

• Charge a visibly damaged or swollen battery;

• Expose the product to fire or extreme heat;

• Immerse the product in water;

• Insert fingers or objects into fan openings;

• Use an incompatible charger or power supply;

• Disassemble, puncture or crush the battery;

• Leave the product charging unattended for an unreasonable period; or

• Allow young children to use the product without appropriate supervision.

Stop using the product immediately if it:

• Overheats abnormally;

• Produces an unusual odor;

• Emits smoke;

• Makes abnormal sounds;

• Shows battery swelling; or

• Shows visible battery or charging-port damage.

Contact sales@yuzxcn.com for assistance.

35. Promotions and Discount Codes

Promotions are subject to the terms displayed with each offer.

Unless otherwise stated:

• Only one discount code may be used per order;

• Discount codes must be entered before checkout is completed;

• Discounts cannot be applied retroactively;

• Promotions have no cash value;

• Certain products may be excluded;

• Geographic, customer or quantity limits may apply;

• Promotions may end without extension; and

• Expired offers will not be honored.

If a return causes the remaining order to no longer qualify for a promotion, the refund may be adjusted to reflect the original promotional conditions where clearly disclosed and legally permitted.

36. Free Promotional Gifts

A free promotional gift may need to be returned when the qualifying order is returned in full.

If the customer keeps the promotional gift, its clearly disclosed retail value may be deducted from the refund where legally permitted.

Free promotional items:

• Cannot be exchanged for cash;

• Are not independently refundable; and

• May not qualify for a direct exchange.

A defective promotional gift remains subject to applicable mandatory consumer rights.

37. Fraud Prevention

To protect customers and our business, we may review orders for signs of:

• Fraud;

• Unauthorized payment;

• Identity misuse;

• Suspicious shipping activity; or

• Unauthorized resale.

We may request reasonable verification of:

• Billing information;

• Shipping information;

• Customer identity; or

• Payment authorization.

Failure to complete necessary verification may result in order cancellation and refund.

We will not ask you to provide complete card details by email.

38. Payment Disputes and Chargebacks

Please contact sales@yuzxcn.com first if you believe an order, delivery, payment or refund issue has not been resolved correctly.

We will make a reasonable effort to investigate the issue and may provide:

• Order records;

• Payment records;

• Customer-support communications;

• Shipping documentation;

• Tracking information; and

• Delivery confirmation.

Nothing in this section prevents a customer from exercising valid rights through a bank, card issuer, payment provider or consumer-protection authority.

Submitting false information in connection with a payment dispute may result in the submission of relevant records to the payment provider.

39. Mandatory Consumer Rights

Our voluntary 15-day return policy and 12-month limited warranty are additional commercial policies.

They do not exclude, restrict or replace mandatory consumer rights that apply in the customer’s country or region.

Customers in certain locations may have legal rights relating to:

• Cancellation of qualifying online purchases;

• Returns;

• Faulty or misdescribed products;

• Repair;

• Replacement;

• Price reduction;

• Refunds; or

• Statutory product guarantees.

Where mandatory local law provides a right that conflicts with this policy, the mandatory local law will prevail.

The refusal, delivery-confirmation, return and warranty restrictions in this policy apply only to the fullest extent permitted by applicable law.

40. Privacy

Personal information collected during:

• Checkout;

• Payment;

• Order processing;

• Shipping;

• Customs clearance;

• Returns;

• Warranty claims; and

• Customer support

is handled according to our Privacy Policy.

Information may be shared with:

• Payment processors;

• Fulfillment providers;

• Delivery carriers;

• Customs service providers;

• Fraud-prevention providers; and

• Government authorities where legally required.

We only share information reasonably necessary to complete the transaction, deliver the order, prevent fraud or comply with legal obligations.

41. Policy Updates

We may update this Shopping Policy to reflect changes in:

• Shipping coverage;

• Delivery services;

• Payment methods;

• Return procedures;

• Business operations;

• Product offerings; or

• Applicable laws.

The version in effect when an order is placed will generally apply to that order unless a later change:

• Is required by law; or

• Provides more favorable terms to the customer.

The latest revision date will appear at the top of this page.

42. Contact Us

For questions regarding:

• Order changes;

• Order cancellations;

• Shipping;

• Tracking;

• Customs clearance;

• Refused packages;

• Delivered packages;

• Returns;

• Refunds;

• Damaged products;

• Warranty claims; or

• Product support,

please contact:

Yuzx Customer Support
Email: sales@yuzxcn.com
Website: www.yuzxcn.com

Please include your order number when contacting us about an existing order.

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