Shipping & Delivery
Clear information about order processing, international delivery, tracking, customs, and delivery issues.
Most orders are processed within 1–3 business days. Most international orders are estimated to arrive within 7–20 business days after shipment. Remote destinations or orders requiring additional customs processing may take approximately 10–30 business days.
Order Processing
Most orders are processed within 1–3 business days after successful payment authorization. Business days generally exclude Saturdays, Sundays, public holidays, and announced warehouse closures.
Processing can take longer during major promotions, public holidays, severe weather, inventory or address verification, payment review, or unusually high order volume. Processing time is separate from shipping transit time.
Estimated Delivery Time
Most international orders are estimated to arrive within 7–20 business days after shipment. Delivery to remote areas or destinations requiring additional customs processing may take approximately 10–30 business days.
These are estimates rather than guaranteed delivery dates. Customs inspections, carrier disruptions, weather, public holidays, flight availability, and local postal delays can affect delivery time. The estimate shown at checkout or in your order confirmation should be treated as the primary estimate for your order.
Tracking
Tracking information is normally emailed after your order ships. After a shipping label is created, tracking may take 2–5 business days to show its first movement. Some international services may provide limited updates until the shipment reaches the destination country, clears customs, or is transferred to a local carrier.
Orders containing multiple products may occasionally be shipped in separate packages with different tracking numbers or arrival dates.
Shipping Costs
The shipping cost that applies to your order will be shown during checkout. Free standard shipping may be available for eligible destinations when it is clearly stated on the website or at checkout. Remote-area or expedited delivery may require an additional fee.
Taxes, Duties & Customs
International orders may be subject to local taxes, customs duties, import fees, brokerage charges, or carrier handling fees. If these charges are collected by YUZX during checkout, they will be shown before payment. Unless checkout specifically states that duties and taxes are included, the recipient may be responsible for charges assessed by local authorities or carriers.
Customs authorities may request identification, proof of purchase, tax information, or other import documentation. Please respond promptly to legitimate customs or carrier requests to avoid unnecessary delays.
Shipping Address
Please review your recipient name, street address, city, state or province, postal code, country, and telephone number before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after order processing begins.
Delayed or Missing Packages
If tracking has not updated for an unusually long period, the estimated delivery period has passed, or the carrier indicates that a package may be lost, contact us with your order number and tracking number. A carrier investigation may be required before a shipment can be classified as lost.
If tracking shows “Delivered” but you cannot locate the package, first check mailboxes, safe delivery locations, household members, neighbors, reception or building staff, and contact the local carrier. If the package remains missing, contact us so we can review the available delivery information with you.
Returns
Returns are handled under our separate Return Policy. Please contact us before sending any item back, and do not return a product to an address on the original shipping package unless customer support specifically instructs you to do so.
Need Help With a Delivery?
Email sales@yuzxcn.com and include your order number and tracking number, if available. We typically respond within 1–2 business days, Monday through Friday.
Contact YUZX Support · Visit the Help Center
Nothing on this page limits mandatory consumer rights that apply under applicable law.