Return Policy

B2B component return and issue-resolution policy

This policy is designed for electronic components, where traceability, ESD/MSL handling, original packaging and supplier return restrictions can affect whether an item can be returned. Any signed agreement, quotation, invoice or product-specific NCNR term takes priority where it states different conditions.

1. Reporting windows

• Transit damage, shortage or incorrect item: notify us within 7 calendar days after delivery.
• Unopened return requested for customer ordering error: request authorization within 30 calendar days after delivery. Approval is not automatic and supplier restrictions may apply.
• Suspected product defect: notify us within 30 calendar days after delivery or within another written warranty period stated in the quotation or invoice.

2. Return authorization (RMA)

All returns require written authorization and return instructions. The return must quote the RMA or case reference. Unauthorized shipments may be refused or delayed. Use tracked shipping; unless we confirm otherwise, the sender remains responsible for the goods until they are received and accepted at the designated return location.

3. Condition required for an approved return

Items must remain unused, uninstalled, unsoldered, unprogrammed and in resaleable condition, with original labels, reels, tubes, trays, moisture-barrier bags and other packaging intact. Quantity and traceability must match the supplied order. Opened ESD or moisture-sensitive packaging can make a customer-error return ineligible.

4. Items normally not returnable

• Items marked NCNR (non-cancellable, non-returnable) or specially procured for the order
• Custom-programmed, altered, cut-to-length or otherwise customized products
• Cut tape, partial reels or opened ESD/MSL packaging where resaleability or traceability is affected
• Items damaged by improper storage, handling, installation, soldering, over-voltage, misuse or uncontrolled testing
• Items outside the applicable reporting window

These restrictions do not remove our responsibility for a verified incorrect shipment or verified nonconforming product.

5. Evidence we may request

Please provide the order or invoice number, full part number, affected quantity, label and packaging photos, a description of the issue, and—where quality is disputed—the test conditions, failure data and comparison samples if available. Do not destroy packaging or mix the affected lot while the case is under review.

6. Review and resolution

After sufficient evidence or returned goods are received, we may inspect, test or coordinate supplier or third-party analysis. We will advise the expected assessment timeline. For an accepted seller error or verified nonconformity, the resolution may be replacement, reshipment, credit or refund, depending on availability and the agreed terms. For an approved customer-error return, return freight and a disclosed restocking or supplier fee may apply.

7. Refund processing

Approved refunds are issued to the original payment method or as an agreed account credit after inspection and acceptance. Bank and payment-provider processing commonly takes 5–10 business days after issuance. Original freight, duties and taxes are not refundable unless the return results from our confirmed error or applicable law requires otherwise.

Start a case: email sales@yuzxcn.com with the subject “Return / Quality Case – [order number]”.