We want you to be satisfied with your purchase. If you experience any issues with your order, please contact our customer support team before returning any products. Our team will assist you with the return process.
Return Requirements
- Return requests must be submitted within 15 days of receiving your order.
- Customers must contact us and receive return approval before sending any products back.
- Unauthorized returns may not be accepted.
- Returned items must be unused, in original condition, and include all original packaging, accessories, and included items.
- Products that have been used, damaged, or are not in resalable condition may not qualify for a refund.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the product is confirmed to be defective, damaged upon arrival, or incorrectly shipped due to our error.
Return shipping fees are non-refundable.
We recommend using a trackable shipping service when returning items, as we are not responsible for lost or damaged return packages during transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
After verification, we will provide an appropriate solution, including replacement, reshipment, or refund when applicable.
Sale, Clearance & Promotional Items
All sale, clearance, discounted, or promotional items are considered final sale and cannot be returned or exchanged unless there is a confirmed quality issue.
Please carefully review product details and specifications before purchasing discounted items.
Non-Returnable Items
Returns are not accepted for:
- Products damaged due to misuse, accidents, or improper handling
- Products showing signs of use or wear
- Missing original packaging or accessories
- Sale or promotional items without confirmed quality issues
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within:
5–10 business days
Please note that your bank or payment provider may require additional processing time.
Contact Us Before Returning
Before returning any product, please contact our support team:
Email: sales@yuzxcn.com